Frequently Asked Questions

Most clients begin seeing actionable insights within the first week of implementation. Our platform starts collecting and analysing data immediately upon integration with your existing systems. Within 30 days, you'll typically see significant performance improvements in member engagement and marketing campaign effectiveness.

The speed of results depends on factors such as your current data quality, member activity levels, and how quickly you implement our recommended optimisations. Our team provides guidance throughout the process to ensure you maximise the benefits as quickly as possible.

Absolutely. We employ enterprise-grade security measures and comply with all relevant data protection regulations, including GDPR. Your member data is encrypted both in transit and at rest, and we maintain strict access controls to ensure only authorised personnel can access your information.

We regularly undergo security audits and maintain certifications for data protection. Additionally, we provide detailed data processing agreements and can work with your legal team to ensure all compliance requirements are met for your specific jurisdiction.

Yes, our platforms are designed to seamlessly integrate with popular gym management software including Mindbody, Glofox, ClubOS, and many others. We also support custom integrations through our API for proprietary systems.

Our technical team handles the integration process, ensuring minimal disruption to your daily operations. We provide comprehensive testing and training to ensure everything works smoothly before going live. Most integrations are completed within 1-2 weeks.

We offer comprehensive ongoing support including dedicated account management, technical assistance, and strategic guidance. Our support team is available during business hours via phone, email, and live chat.

Additionally, we provide regular training sessions, quarterly business reviews, and access to our knowledge base with tutorials and best practices. For Enterprise clients, we also offer priority support with faster response times and dedicated technical resources.

Our Starter plan is perfect for boutique studios and small gyms, offering essential analytics and basic marketing tools. The Professional plan includes advanced features like automated retention campaigns and social media integration, ideal for mid-sized facilities.

The Enterprise plan provides custom solutions, dedicated support, and unlimited scalability for large gym chains and fitness organisations. Each plan includes different levels of support, member limits, and feature access. We're happy to discuss which plan best fits your specific needs.

Yes, we provide comprehensive training as part of our onboarding process. This includes live training sessions for your team, covering all aspects of the platform from basic navigation to advanced analytics interpretation.

We also offer ongoing training opportunities, including webinars, documentation, video tutorials, and one-on-one sessions when needed. Our goal is to ensure your team feels confident and capable of maximising the platform's potential.

Absolutely. Our platform offers extensive customisation options, allowing you to create dashboards that focus on the metrics most important to your business. You can add, remove, and rearrange widgets, set custom date ranges, and create personalised views for different team members.

For Enterprise clients, we also offer completely custom dashboard development to meet unique reporting requirements. Our team works with you to understand your specific needs and creates tailored solutions that provide the insights you need to drive your business forward.

Our platform uses advanced analytics to identify patterns that indicate when members are at risk of cancelling. We track factors like visit frequency, class attendance, engagement levels, and payment history to create predictive models.

When at-risk members are identified, our system can automatically trigger personalised retention campaigns, such as targeted emails, special offers, or prompts for staff to reach out personally. This proactive approach has helped our clients reduce churn rates significantly.