Privacy Policy

This Privacy Policy explains how FusionNex d.o.o. collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Last Updated: 1st January 2026

Data Controller Information

FusionNex d.o.o. is the data controller responsible for your personal data. Our contact details are:

  • Company: FusionNex d.o.o.
  • Registration Number: 7412589635
  • VAT Number: SI74369852
  • Address: Čopova ulica 27, Ljubljana 1040, Slovenia
  • Email: privacy@fusionnex.world
  • Phone: +386 16812939

Data Collection

We collect various types of personal data to provide and improve our services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website and services.

Information You Provide

When you contact us, subscribe to our newsletter, or use our services, we may collect:

  • Name and contact details (email, phone number, address)
  • Company or gym information
  • Service preferences and requirements
  • Communication content and correspondence
  • Payment and billing information

Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Website usage patterns and navigation behaviour
  • Referral sources and exit pages

Data Usage

We use your personal data for the following purposes, based on legitimate business interests and legal obligations. How we use your information depends on the services you use and your relationship with us.

Service Provision

We use your data to:

  • Provide and maintain our analytics platforms and services
  • Process your enquiries and provide customer support
  • Manage your account and subscriptions
  • Process payments and manage billing
  • Deliver training and onboarding services

Communication and Marketing

With your consent, we may use your data to:

  • Send you newsletters and industry insights
  • Notify you about service updates and new features
  • Provide personalised marketing communications
  • Invite you to events and webinars

Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Contractual necessity for service provision
  • Legitimate business interests for analytics and improvement
  • Your explicit consent for marketing communications
  • Legal obligations for compliance and record-keeping

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

  • Service providers who assist in delivering our services
  • Analytics and marketing platforms (Google Analytics, Google Ads)
  • Legal authorities when required by law
  • Professional advisors for business operations

All third parties are contractually bound to protect your data and use it only for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Our data retention periods are based on legal requirements, business needs, and the type of data collected.

  • Contact enquiries: 3 years from last contact
  • Customer data: Duration of relationship plus 7 years
  • Marketing data: Until consent is withdrawn
  • Website analytics: 26 months maximum
  • Legal compliance data: As required by applicable law

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Request transfer of your data
  • Restriction: Request limitation of processing
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@fusionnex.world. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure hosting and infrastructure
  • Incident response procedures

International Data Transfers

Your data may be processed outside the European Economic Area (EEA) by our service providers. When this occurs, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for countries with sufficient protection
  • Binding Corporate Rules for multinational companies

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. For material changes, we may provide additional notice.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the following details:

You also have the right to lodge a complaint with the supervisory authority in Slovenia (Information Commissioner) if you believe we have not handled your personal data appropriately.